SPA SERVICES
Service Design for extraordinary SPAs
· Designing and creating experiences to enhance the complete spa experience
· Action plan and guidelines how to improve each step, to increase guest satisfaction, enhance operations and maximize revenue
· Spa menu - Spa's most important marketing and sales tool. Development and enhancement of spa menu.
Quality control and evaluation of SPAs
· Mystery shopping – Evaluation of spa operations, staff, facilities and service level
· Analysis and Key Findings - full report
· Action plan, based on findings from audit
· Tailor-made training to improve spa operations and services
Concept and spa development for new spas or re-branding
· Global and local trend analysis (wellness, spa and lifestyle trends)
· Market research
· Creative work for spa concept
· Planning for spa facilities and space allocations and equipment
· Spa services, spa menu and selection of product lines
Maria is also available for lectures or workshops about various themes (spa and wellness trends, retail, skin care, spa marketing)
Service Design for extraordinary SPAs
· Designing and creating experiences to enhance the complete spa experience
· Action plan and guidelines how to improve each step, to increase guest satisfaction, enhance operations and maximize revenue
· Spa menu - Spa's most important marketing and sales tool. Development and enhancement of spa menu.
Quality control and evaluation of SPAs
· Mystery shopping – Evaluation of spa operations, staff, facilities and service level
· Analysis and Key Findings - full report
· Action plan, based on findings from audit
· Tailor-made training to improve spa operations and services
Concept and spa development for new spas or re-branding
· Global and local trend analysis (wellness, spa and lifestyle trends)
· Market research
· Creative work for spa concept
· Planning for spa facilities and space allocations and equipment
· Spa services, spa menu and selection of product lines
Maria is also available for lectures or workshops about various themes (spa and wellness trends, retail, skin care, spa marketing)